Customer and Personal Service Skills & Knowledge Gaps for Railroad Conductors and Yardmasters
Railroad Conductors and Yardmasters
Low
Customer and Personal Service Skills & Knowledge Gaps for Ambulance Drivers and Attendants, Except Emergency Medical Technicians
Ambulance Drivers and Attendants, Except Emergency Medical Technicians
High
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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Psychology Skills & Knowledge Gaps for Railroad Conductors and Yardmasters
Railroad Conductors and Yardmasters
Low
Psychology Skills & Knowledge Gaps for Ambulance Drivers and Attendants, Except Emergency Medical Technicians
Ambulance Drivers and Attendants, Except Emergency Medical Technicians
Medium
Psychology
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
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